Making customer safety the priority with our Welfare and Vulnerability Engagement course

Highfield Online Training Welfare and Vulnerability Engagement Course

The Welfare and Vulnerability Engagement (WAVE) course is designed to equip individuals in customer-facing roles with an awareness of vulnerability and their responsibilities towards customers.

£10.00 excl. VAT
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1 - 19 licences

£10.00

Total:

£10.00

20 - 99 licences

~~£10.00~~

£8.50

Total:

100+ licences

~~£10.00~~

£6.50

Total:

Add learner details

*Prices are per learner and exclusive of VAT

What's this welfare and vulnerability course all about?

The course includes two key components

WAVE training equips individuals with knowledge to recognise and assist vulnerable people. It also includes information on the ‘Ask for Angela’ campaign, enabling individuals in unsafe situations to discreetly seek help from trained staff using a code word.

What is WAVE?

Understand, recognise and assist

Key principles

Grasp the ins and outs

Vulnerability and Interventions

Reducing harm

Reporting and recording

Learning about the vulnerability log

Spiking

Watch out, listen up, act

Ask for Angela

Recognising the campaign

Who should take this course?

The ideal course for anyone in a customer-facing role, focusing on identifying vulnerability and making appropriate interventions

The ideal course for...

hospitality industry

where an understanding of vulnerability and interventions is required

customer-facing colleagues

in a workplace to raise awareness of this subject area

Extend your knowledge...

anyone working in a team

will benefit from effective communication training

professionals who work in customer service

should be equipped with excellent customer service knowledge

Training that makes a difference

A learning experience that will be remembered

Highfield Online Training courses are more than just a tick-box exercise. We believe that training should really make a difference and result in improved behaviour and understanding in the workplace.

Interactive exercises

Keep your learners and employees engaged with interactive exercises

Compelling imagery

Visual references to help learners understand the information

Quizzes / assessments

Knowledge checks throughout enable learners to stay on track

Written by experts

Content created by our industry and subject matter experts

Simple to follow

Course delivered in bite sized chunks to suit all learners

Multi-device compatible

This course is compatible with most popular desktops, tablets and mobiles

Why choose a HOT course?

Convenient online training

Get the knowledge you need without losing productivity.

Endorsed

Highfield endorsed with instant access to a PDF certificate.

Self paced

Learn at your own pace anytime using our online platform.

Accessible

Available on a wide range of devices- includes audio, video and transcripts.

45 minutes

Get up to speed in under 1 hour - no prior knowledge needed.

Don't just take our word for it...

Here are just a few of the customers we work with to provide them with everything they need to remain compliant in the workplace.

Instant digital certification on completion

All Highfield Online Training courses include a downloadable digital certificate, available immediately after successful completion. Ideal for individuals, employers, or training providers who need fast, verifiable proof of learning.

Flexible training for teams and individuals

Our courses are suitable for both individual learners and organisations of all sizes. Whether you’re managing a team, supporting clients, or upskilling yourself, our platform adapts to your needs.

Designed for easy learner management

Need to track learner progress or manage certificates? Our LMS platform makes it simple to monitor engagement, download records, and oversee compliance — all from one central dashboard.

Making customer safety the priority with our Welfare and Vulnerability Engagement course