Deliver exceptional customer experiences with our Level 2 Customer Service course

Packed with engaging and interactive content this online customer service training will equip anyone working in a customer-facing role with the knowledge to deliver excellent customer care.

£25.00 excl. VAT
You save

1 - 9 licences

£25.00

Total:

£25.00

10 - 19 licences

~~£25.00~~

£20.00

Total:

20 - 99 licences

~~£25.00~~

£17.50

Total:

100+ licences

~~£25.00~~

£15.00

Total:

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*Prices are per learner and exclusive of VAT

What's this customer service course all about?

Level 2 customer service training for staff and managers

Good customer service is vital to the success of any organisation. This engaging e-learning course teaches learners how to consistently deliver high-quality service. Suitable for businesses, charities, and public services, it can be used as part of a Level 2 qualification or as a stand-alone training solution

Customer service principles

Learn customer service importance, types, teamwork, and its organisational value

Customer needs and expectations

Understand customer needs, expectations, satisfaction, and the importance of feedback

Behaviours and interpersonal skills

Deliver effective customer service with strong interpersonal skills, communication methods, and adaptability

Responding to customer problems or complaints

Handle complaints effectively by resolving issues promptly and keeping customers informed

Who should take this course?

This online training course is suitable for employees at all levels across any industry and is ideal for learners working towards a recognised Level 2 qualification in customer service

The ideal course for...

new starter induction

where an understanding of customer service is required

all employees

in a workplace to raise awareness of this subject area

Extend your knowledge...

anyone working in a team

would benefit from effective team work training

customer-facing colleagues

making safety a priority with our Welfare and Vulnerability Engagement (WAVE) course

Training that makes a difference

A learning experience that will be remembered

Highfield Online Training courses are more than just a tick-box exercise. We believe that training should really make a difference and result in improved behaviour and understanding in the workplace.

Interactive exercises

Keep your learners and employees engaged with interactive exercises

Compelling imagery

Visual references to help learners understand the information

Quizzes / assessments

Knowledge checks throughout enable learners to stay on track

Written by experts

Content created by our industry and subject matter experts

Simple to follow

Course delivered in bite sized chunks to suit all learners

Multi-device compatible

This course is compatible with most popular desktops, tablets and mobile devices.

Why choose a HOT course?

Convenient online training

Get the knowledge you need without losing productivity.

Self paced

Learn at your own pace anytime using our online platform.

Accessible

Available on a wide range of devices- includes audio, video and transcripts.

2 to 3 hours

Get up to speed in under 3 hours (average completion time).

Don't just take our word for it...

Here are just a few of the customers we work with to provide them with everything they need to remain compliant in the workplace.

As an Event Coordinator, I regularly interact with clients, so the course content was highly relevant. It helped reinforce the importance of effective communication, understanding customer needs, and delivering excellent service.

- Cheryl Marie

Gain a regulated qualification

Upskill and qualify your workforce and increase productivity!

Benefit from higher staff retention rates by improving the confidence, skills and performance of your staff. Employees can benefit from improved morale and job satisfaction creating a positive workplace culture.

Get the full distance learning package

Order e-learning courses

Get the perfect distance learning resources for your employees and learners. First, order the course and the quantity you need.

Schedule e-assessment with remote invigilation

Our innovative remote invigilation solution enables your learners to sit exams from the comfort of their own home or isolated workspace.

Get your learners qualified!

Meet the mandatory training requirements for a recognised qualification. Learn, be assessed, qualify and receive an e-certificate in 24 hours.

You must sit an exam with a recognised training provider.

Instant digital certification on completion

All Highfield Online Training courses include a downloadable digital certificate, available immediately after successful completion. Ideal for individuals, employers, or training providers who need fast, verifiable proof of learning.

Flexible training for teams and individuals

Our courses are suitable for both individual learners and organisations of all sizes. Whether you’re managing a team, supporting clients, or upskilling yourself, our platform adapts to your needs.

Designed for easy learner management

Need to track learner progress or manage certificates? Our LMS platform makes it simple to monitor engagement, download records, and oversee compliance — all from one central dashboard.

Deliver exceptional customer experiences with our Level 2 Customer Service course

What's this customer service course all about?