Managing conflict in the workplace effectively with our Conflict Management course

Highfield Online Training Managing Conflict Course

Nobody likes conflict, but from time to time it happens. Equip your staff with the skills and confidence to effectively manage conflict situations in under an hour.

£5.00 excl. VAT
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1 - 99 licences

£5.00

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£5.00

100+ licences

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*Prices are per learner and exclusive of VAT

What's this conflict management course all about?

Manage workplace conflict effectively

This course is designed to provide learners with the essential skills to confidently manage workplace conflict. It covers understanding conflict, appropriate responses, and techniques to diffuse harmful situations.

Understanding Workplace Conflict

Defining workplace conflict and its impact

Responses to conflict

Identifying suitable responses and strategies for managing conflict

Cultural and individual differences

Exploring cultural differences and different ego types that affect conflict

Communication breakdown

Learn about communication barriers

Understanding behaviour in conflict situations

Conflict management techniques

Including the PEACE model and HEAT technique

Customer conflict management

Strategies for managing conflict with customers effectively

Physical warning signs

Identifying warning and danger signs in physical conflict situations

Who should take this course?

This online training is suitable for all employees, especially those new to the organisation, will find this course invaluable for understanding and managing conflict effectively in the workplace.

The ideal course for...

new employees

essential to prepare them for potential conflicts they may face

Team leaders

responsible for managing group dynamics and addressing conflicts among team members

Extend your knowledge...

customer-facing colleagues

will benefit from our Introduction to Bribery course, helping them understand bribery implications and ensuring compliance

supervisors and managers

will benefit from our Awareness of Lone Working course to ensure safe practices for employees working alone

Training that makes a difference

A learning experience that will be remembered

Highfield Online Training courses are more than just a tick-box exercise. We believe that training should really make a difference and result in improved behaviour and understanding in the workplace.

Interactive exercises

Keep your learners and employees engaged with interactive exercises

Compelling imagery

Visual references to help learners understand the information

Quizzes / assessments

Knowledge checks throughout enable learners to stay on track

Written by experts

Content created by our industry and subject matter experts

Simple to follow

Course delivered in bite sized chunks to suit all learners

Multi-device compatible

This course is compatible with most popular desktops and tablets
* Mobile phones are not recommended

Why choose a HOT course?

Convenient online training

Get the knowledge you need without losing productivity.

Self paced

Learn at your own pace anytime using our online platform.

Accessible

Available on a wide range of devices- includes audio, video and transcripts.

40 minutes

Get up to speed in under an hour (average completion time).

Don't just take our word for it...

Here are just a few of the customers we work with to provide them with everything they need to remain compliant in the workplace.

Instant digital certification on completion

All Highfield Online Training courses include a downloadable digital certificate, available immediately after successful completion. Ideal for individuals, employers, or training providers who need fast, verifiable proof of learning.

Flexible training for teams and individuals

Our courses are suitable for both individual learners and organisations of all sizes. Whether you’re managing a team, supporting clients, or upskilling yourself, our platform adapts to your needs.

Designed for easy learner management

Need to track learner progress or manage certificates? Our LMS platform makes it simple to monitor engagement, download records, and oversee compliance — all from one central dashboard.

Managing conflict in the workplace effectively with our Conflict Management course