Welfare and Vulnerability Engagement (WAVE) | Highfield e-learning

Welfare and Vulnerability Engagement WAVE

Making customer safety the priority

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The Welfare and Vulnerability Engagement (WAVE) course is designed to equip individuals in customer-facing roles with an awareness of vulnerability and their responsibilities towards customers. 

QTY1 to 910 to 1920 to 4950 to 99100+
Price£10£10£8.5£8.5£6.5

All fees provided are per licence and exclusive of VAT.

Bulk discounts are available for this course. Licences can be purchased online or over the phone by calling us on 01302 363 277.

Need something customised? Learn more about our bespoke training.

The course includes two key components

WAVE training, which provides knowledge on recognising and assisting vulnerable individuals, and the Ask for Angela campaign, enabling people in unsafe situations to discreetly seek help from trained staff using a code word. 

 

  •  What is WAVE? 

    Understand, recognise and assist

  •  Key principles

    Grasp the ins and outs 

  •  Vulnerability and Interventions

    Reducing harm

  •  Reporting and recording

    Learning about the vulnerability log

  •  Spiking

    Watch out, listen up, act

  •  Ask for Angela 

    Recognising the campaign

 

The ideal course for anyone in a customer-facing role, focusing on identifying vulnerability and making appropriate interventions

The ideal course for...

Extend your knowledge...

 
events and hospitality industry

where an understanding of vulnerability and interventions is required   

 
customer facing colleagues

in a workplace to raise awareness of this subject area

 
anyone working in a team

would benefit from effective communication training

 
professionals who work in customer service

should be equipped with excellent customer service knowledge

 

 

 

A learning experience that will be remembered

 

Personal Licence Holders - tablet

  •   Interactive exercises

    Keep your learners and employees engaged with interactive exercises

  •   Written by experts

    Content created by our industry and subject matter experts

  •   Compelling imagery

    Visual references to help learners understand the information

  •   Simple to follow

    Course delivered in bite sized chunks to suit all learners

  •   Quizzes / assessments

    Knowledge checks throughout enable learners to stay on track

 

Convenient and endorsed

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Get the knowledge you need without losing productivity.

  •   Endorsed

    Highfield endorsed with instant access to a PDF certifcate

  •   Self paced

    Learn at your own pace anytime using our online platform

  •   45 minutes average

    Get up to speed in under 1 hour - no prior knowledge needed

  •   Accessible

    Available on a wide range of devices, includes audio, video and transcripts

 This course is compatible with most popular desktops, tablets and mobile devices

 

 

Accreditation: 

Purchasing licences

We provide price breaks on this e-learning course based on the total number of licences you purchase. The price breaks available are as follows based on user numbers:

QTY1 to 910 to 1920 to 4950 to 99100+
Price£10£10£8.5£8.5£6.5

All fees provided are per licence and exclusive of VAT.

Course licences can be purchased online or over the phone by calling us on 01302 363277.

OR

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