ACT Awareness e-learning and ACT App FAQs | Highfield e-learning

ACT Awareness e-learning and ACT App FAQs

ACT Awareness e-learning is a new counter-terrorism (CT) CT awareness product designed for all UK based organisations and individuals. It provides nationally accredited, corporate CT guidance to help industry better understand and mitigate against current terrorist methodology.

The following e-learning modules are available:

  1. Introduction to Terrorism
  2. Identifying Security Vulnerabilities
  3. How to Identify and Respond to Suspicious Behaviour
  4. How to Identify and Deal with a Suspicious Item
  5. What to do in the Event of a Bomb Threat
  6. How to Respond to a Firearms or Weapons Attack
  7. Summary and Supporting Materials

Two options are available for you to access the e-learning:

  1. URL: You will be provided with your own corporate URL link and PIN to immediately access the online version.  Please note that all of your staff can complete using this same link and access details.
  2. SCORM: If you intend to deliver the ACT Awareness e-learning course using your own learning management system (LMS) then we can supply a SCORM 1.2 compliant file.

To register please visit:

Equally exciting is the new ACT app for smartphones and tablets.  Everything you need to help protect your business against terrorism (for business users only).

The app is an easily accessible information platform and provides potentially life-saving advice and the steps to follow should a terrorist attack ever happen.

It tells you what you need to do to help protect your staff, customers and members of the public, making sure your business is adequately prepared for any eventuality.

Having the right information to hand is always useful, but it becomes vital should you ever find yourself involved in a serious incident.

Key topics covered include:

  • course overviews
  • crowded place guidance
  • security advice by sector
  • security and incident checklists and templates
  • response plans
  • incident reporting
  • latest news articles

You can find out more in the trailer here.

Just go to the App Store or Google Play and download the ‘URIM’ app.  If you are a newly registered business for the eLearning, please email for access details to the App. 

As with the e-learning all staff members can log in using the generic access details that you will be provided, so please do circulate these.

Yes. When you start the course you will be asked how many learners are present. Please make a selection and deliver the course to your group.

Yes. The course contains several reference videos and interactive video exercises. A reliable broadband internet connection will be required to ensure the smooth running of the course.

The course is split into 7 modules. The course can be completed in around 45 minutes, and each individual module takes between 5 and 10 minutes.

Initial SCORM packages will last for 3 months. Once we are satisfied that you are meeting the agreed reporting requirements, then we may choose to offer a SCORM package with a longer lifespan.

Scheduled reporting requirements will still apply and NaCTSO may withhold updates from any company not providing the agreed progress and completion.

Once you have been issued with a ‘URL’ account, this will remain active for the duration of the tool’s availability unless you choose to close your account or your account remains inactive for a 12 month period. NaCTSO may choose to remove or replace this service.

In this scenario you should use the ‘URL’ based version, which can be accessed from

Staff will receive a certificate on completion of all modules.

No. Project Griffin was a more detailed full-day training session designed to be delivered by an experienced trainer. This e-learning program is a general awareness product. Both products are controlled by the same team so the information delivered will be consistent across the two.

The programme has been thoroughly tested for compatibility with a wide range of systems. However, there are certain circumstances where a device or network configuration can adversely affect the operation the programme. In the first instance you should contact your IT department and direct them to the course specification.

If you believe that your configuration could be incompatible, or have experienced issues, please contact us at and we will work with you to assist you in accessing this tool.

Please contact who will be able to re-send your PIN code.

Please contact who will be able to resend your pin.

The SCORM version of the course will allow you to track the progress of your employees. You will need your own learning management system (LMS) in order to do that.

Learning management systems can be downloaded for free if you have technical staff able to configure them. Many LMS providers offer subscription services, and these can be used if you do not have the internal resource required to manage an internal LMS.

Some browsers restrict videos from automatically playing to reduce the annoyance of unwanted video advertising. When used in such a browser, the course will detect this and provide a play button when required to initiate the video sections.

You should consult you IT team or internal ACT contact. Corporate networks differ greatly in their configuration, and there could be security measures in place that adversely affect the use of video and e-learning. If in doubt, please ask your IT team or ACT contact to email us at

This online training solution will work on Windows or Apple desktop PCs or laptop computers. It will also work on iPads running the current version of iOS, and Android tablets from mainstream manufacturers using the Chrome browser.

This course is not recommended for use on mobile phones.

To register please visit: and then select 'I would like to register'.

No, all NaCTSO guidance is free.

Please make sure that you have read and scrolled to the bottom of the terms and conditions before clicking accept.

Please also ensure that cookies are enabled on your device.

The main cause of these issues is the device's security protocols conflicting with the course. If you have an IT department we strongly recommend that they put the course into a 'whitelist', this will ensure that the course is unhindered by security.

No, your corporate login is unique to your company.

Yes, availability has now been extended to include unaffiliated individuals.

Yes, overseas operations linked to your UK headquarters can now use the eLearning however, they will require a copy of the “international disclaimer” which you can retrieve from

The product was designed for UK based organisations, however, availability has now been extended to include use outside of the UK.

This still remains subject to acceptance of our terms and conditions and an ‘International Disclaimer’.

This course contains video media files and requires your Windows 7 machine to have up-to-date codecs installed. We would advise that you speak with your IT team to ensure that your Windows 7 machine has the correct codecs installed for MPEG-4, AVC and H.264 video formats.

You, or others in your organisation, may have a number of technical questions regarding the ACT App’s functions and security. We have provided comprehensive documentation below regarding this, which should address their concerns.

If you have the online version of the course, please can you circulate the access details to all of your staff. Your staff do not need to register as individuals. Please remind them to enter via the button ‘I am learning as part of a registered organisation’ in order for them to show as completed under your business.

Yes, please visit and select ‘start new training session’ then go to ‘start new session” again where you will be given instant access to the course. 

Please ask your employer for the access details if they have not already supplied these.  If you have been given a link to follow or a pin number, please enter the training via the button ‘I am
learning as part of a registered organisation’.

Yes, upon completion of the course you will be asked to download your certificate. To do this, please ensure you have pop up blockers disabled, and cookies enabled.  If you do not receive a certificate please email where and we will happily issue you one.

Yes. Please note that you will only be given the option to save a completed module on the main
module page; partially completed modules cannot be saved. On saving your progress you will be
supplied an attempt ID. Please keep this safe as without it we are unable to recover your progress.  To resume the training please go to enter your attempt ID in the box required and select ‘Continue previous training’.

This could be your internet security settings blocking some of the course content.  Please check your security settings and allow cookies for the course. Also, try using a different browser or device to complete the training.  If the problem persists, email

The app is currently for business users only.

If you are a newly registered business please email If you have been asked to complete the elearning by your employer, your organisation may already have an account and, therefore, please ask your manager or a member of your security team for the access details in the first instance.

Just go to the App Store or Google Play and download the ‘URIM’ app.

Yes, the app can be used on any mobile and tablet device providing these are not Windows.

The app is currently only available on Apple and/or Android.

Currently, we do not recommend completing the eLearning on your mobile device. Please see Will the e-learning programme work on my device? FAQ above. 

Yes, please just email A member of the team will give you a call to change this for you. Please note, we will only accept password change requests from the nominated point of contact from your business. If you are this person, you will be required to notify all your staff members that the password has been changed and what this has been changed to. Highfield do not keep a record of any passwords, therefore, please keep this safe.

This is because the password is locked to avoid any unnecessary password changes within your organisation. Please email and a member of the team will give you a call to change this for you.

Yes, we are more than happy to create a multi account for your organisation. We recommend splitting this into regions or stores. We will need a nominated point of contact for each app account.

In the first instance please fully delete and reinstall the latest version of the app. You will need to allow push notifications so we can carry out a diagnostic. If the problem persists, please email

Where the data sync takes longer than a set period it will return an error message. You will need to find a better internet connection and retry.

Please fully delete and reinstall the latest version of the app. You will need to allow push notifications so we can carry out a diagnostic. If the same problem persists please email with your device make and whether you are an apple or android user.

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