Communication

This e-learning course covers the subject area of communication in the workplace. This is the process of exchanging information, both verbally and non-verbally, within an organisation. It can support the delivery of several qualifications that are available from Highfield as well as several of the new apprenticeship standards.

Topics covered on this course include:

  • the communication cycle
  • communication in different contexts
  • types of communication
  • barriers to communication
  • inclusive communication
  • overcoming barriers to communication
  • effective communication in the workplace
  • consequences of ineffective communication

The apprenticeship standards that this course supports the delivery of include:

  • Level 2 Commis Chef
  • Level 2 Customer Service Practitioner
  • Level 2 Healthcare Support Worker
  • Level 2 Hospitality Team Member
  • Level 2 Large Goods Vehicle (LGV) Driver
  • Level 2 Retailer
  • Level 2 Supply Chain Operator
  • Level 2 Supply Chain Warehouse Operative
  • Level 3 Hospitality Supervisor
  • Level 3 Lead Adult Care Worker
  • Level 3 Retail Team Leader
  • Level 3 Senior Healthcare Support Worker
  • Level 3 Team Leader/Supervisor
  • Level 4 Retail Manager
  • Level 5 Healthcare Assistant Practitioner
  • Level 5 Operations/Departmental Manager

This course also supports the delivery of the following qualifications, which have been developed by Highfield Qualifications in line with the new standards:

  • Highfield Level 2 Diploma in Customer Service (RQF)
  • Highfield Level 2 Diploma in Working as a Commis Chef (RQF)
  • Highfield Level 2 Diploma for Retailers (RQF)
  • Highfield Level 2 Certificate for Supply Chain Operators (RQF)
  • Highfield Level 2 Certificate for Warehouse Operatives (RQF)
  • Highfield Level 2 Diploma for Hospitality Team Members (RQF)
  • Highfield Level 3 Diploma in Management (RQF)
  • Highfield Level 5 Diploma in Leadership and Management (RQF)

Why choose a Highfield course?

Highfield e-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:

  • interactive exercises/gaming
  • media-rich content
  • interactive 3D scenarios
  • content provided by market-leading experts
  • relevant photography and illustrations
  • multi-generational content and style
  • and much more

Free interactive demonstration

We’re happy to let our course speak for itself by giving you access to a free interactive demonstration right now through our Learning Management System, which will give you the option of ‘learner’ or ‘manager’ to select from – please select ‘learner’. Simply enter the word ‘demo’ in both the username and password fields to access a demonstration of this course and any others you may be interested in.

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Purchasing licences

QTY1+
Price£5

Course licences can be purchased online or over the phone by calling us on 0845 226 0350 / 01302 363277.

To ensure that course licences are sent to the right account, you will need to sign in to your Highfield e-learning account to purchase online.

If you already have an account then please sign in below, if you do not then click on Create new account to set up a new one.

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Contact

Academy House,
Sidings Court,
Lakeside,
Doncaster,
DN4 5NL

Tel: 0845 226 0350
info@highfieldelearning.com

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